We keep very limited stock, for the most part, your jewelry is made to order. Each piece is hand cast and finished and it may take up to a month for it to ship. If you need it sooner email us and we'll do our best to make magic.
We believe that our jewelry should be worn every day and last a lifetime. Some wear like nicks and scratches and even tarnishing will likely occur with use; It is the nature of the material, and we feel like these marks become part of the memory of the piece, a sign of the ways you have loved it. The jewelry will patina over time, many of our customers love the depth this adds to the metal, but we understand if you want to keep your jewelry bright and shiny. Here are some tips to keep our jewelry looking beautiful.
Our metal is a natural and earth-derived material. It is not plated with metal or plastic coating to keep it from environmental reactions. It will likely change over time, this is the nature of organic materials and we feel it often adds to the character of the piece.
Sterling Silver: Tarnish can occur when it comes in contact with the oxygen in the air. Counterintuitively, the best way to keep your silver from blackening is to touch it and wear it. The oils from your skin add a layer of tarnish resistance. For deep storage, it is best to use an airtight container. If you do see some tarnishing, you can polish it with a jewelry polishing cloth, or if it is very strong we recommend Wright's Silver polish.
Yellow Brass: The high copper content in brass can cause it to darken over time. This is primarily due to a reaction to water and humidity. Some people, depending on their personal PH balance, experience a green coloring to the skin when it comes in contact with brass. This is perfectly safe and is again due to copper, think of it the Stature of Liberty Effect. If you prefer to avoid the dark patina to the metal, try to keep your brass as dry as possible. Don't swim in it and dry it after washing your hands. In humid climates keep the brass in an airtight container or bag with a piece of chalk to absorb moisture. For a bright shine, it is easiest to use a commercial polish like Brasso to restore your piece to its original luster. You can also soak the jewelry in ketchup. The acid in the tomato will help to remove tarnish.
Every Ariana Boussard-Reifel piece of jewelry is made to order. Sometimes we have pieces in stock and we can ship the next day, but usually, we will make it just for you. Please allow up to 2 weeks to ship. If you have special time constraints please email us at email@example.com. We will suggest pieces that are ready to ship or rush your order to the best of our ability.
We ship domestically USPS priority shipping which takes 1-3 days. You will be emailed tracking information when the package is sent.
We ship using minimal packing materials in order to minimize our environmental footprint. We also carbon off-set our shipping so you each package you buy helps to plant trees.
We hope you absolutely fall in love and feel amazing in our jewelry. If you’d like to make a return for store credit or exchange for another style after purchasing on our website, we're happy to help. Within 14 days of purchase, we are able to accept returns for store credit only. Unfortunately, we are not able to accept returns on any custom orders. Gift cards and sale items are not returnable. Email firstname.lastname@example.org to begin the process.